DCE Connect 2023 Round Up

09/21/2023

DCE Connect is the invite only forum for Heads of Digital Marketing and Client Engagement from Europe’s top asset managers. We provide high-level networking through a VIP, closed-door experience, supplemented by pre-qualified 1-1 meetings with hand-picked solution providers.

In September 2023, over 2 days we brought together 70+ of the most senior Client Engagement and Digital Marketing decision makers from Europe’s leading asset managers to the home of England Rugby, Twickenham Stadium! We hosted 14 engaging sessions to encourage benchmarking and learning from these senior peers. In addition, we offered 7 stand-alone 1-1 meeting slots; resulting in a total of 60 pre-qualified 30 minute meetings. Not just this, we also had networking experiences from our Beer & Bubbles Drill Down Roundtables to our Networking Dinner! Our senior attendees represented some of Europe’s leading asset managers, such as:

Schroders, Natixis, Legal & General, APG, PIMCO, BNP Paribas, Goldman Sachs Asset Management, Insight Investment, AXA Investment Managers, Wellington Management, Vanguard, BlackRock, Amundi Asset Management, Aviva, Fidelity Investments, Storebrand Asset Management, Invesco, Franklin Templeton Investments, M&G Investments & Robeco

The audience breakdown at DCE Connect read as follows:

  • CCO - 3%
  • CEO - 3%
  • COO - 3%
  • Director - 17%
  • Founder - 6%
  • Head - 58%
  • Manager - 10%

View the full list of attendees here.


“The best opportunity to compare notes with leading investment managers about how to create client journeys that add value to your bottom line.” – Alex Klotsch, Head of Client Services at PineBridge Investments


Our Asset Managers Investment Priority

The Client Engagement and Digital Marketing leaders that attended DCE Connect were the top decision makers and budget holders who were actively seeking new solutions. All our attendees had a minimum annual revenue of £5 billion, with 41% of these having an annual revenue of £500 billion. Each attendee had a minimum personal budget of at least £500,000, with 18% having a personal budget of £10 million+.

With the extensive profiling and marketing campaign that happens in the lead up to the event, you can guarantee that deals were made across the 2 days.

Here is a look at the solutions our DCE Connect Client Engagement and Digital Marketing leaders were looking to invest in, within the following 12 months:

  • Client Portal - 82%
  • Marketing Automation Platforms - 80%
  • Client Engagement Platform - 80%
  • Digital Content Management - 76%
  • Intelligent Client Reporting Solutions - 76%
  • CLM (Customer Lifecycle Management) Tools - 76%
  • CDP (Customer Data Platform) Tools - 76%



An Unrivalled Speaker Faculty

Under Chatham House Rule, our 24 speakers hosted a mix of high-level strategic case studies and interactive discussions focused on the industries biggest growth priorities. Our audience were able to engage in high-level strategic case studies and interactive discussions to benchmark their digital client engagement plans.

Our packed agenda of 14 sessions covered pressing industry topics, from Building Intelligent Content Marketing & Achieving Client-Centricity to Staying Competitive with Insightful Data & Optimizing your Client Portal.

  • Hilda Tingle, Global Head of Digital Marketing, BNP Paribas
  • Aline Flamain, Head of Client Experience and Reporting, Natixis Investment Managers
  • Kassie Siwo-Gasa, Head of Digital Marketing, Legal & General Investment Management
  • Christian Listmann, Head of Digital Marketing, Fidelity
  • Phillip Gregory, Director of Client Reporting Capabilities, Franklin Templeton
  • Michelle Calcutt, Director of Client Experience, Aviva Investors
  • Elaina Gallagher, Manager EMEA Channel Marketing, Dimensional Fund Advisors Ltd
  • Johan Hillebrand, Executive Director Digital Marketing Solutions, Robeco
  • Stewart Conway, Head of Digital, Data and Marketing Insights, Colombia Threadneedle
  • James Moore, Head of Digital, Data and Marketing Technology, Natixis

These are just a handful of the brilliant speakers we heard from at DCE Connect 2023.

Take a look at the full speaker line up and topics discussed by downloading our agenda here.


“DCE Connect gets ‘under the skin’ of how client service and marketing can put digital at the heart of institutional client engagement.” – James Whiteman, Head of Client Communication & Content, Aviva Investors


Social Media was Buzzing

There was a great buzz on social media whilst DCE Connect was taking place. Here’s a look at some of our favourite posts on LinkedIn:

Accomplish, Sponsor of DCE Connect – “Thanks to Digital Client Engagement we now know where the heads of client engagement and marketing want to invest in 2024. At Accomplish we are delighted that 'behavioural insights' is at the top! This is particularly good news for clients who will be able to get on with their jobs with fewer interruptions from surveys. Because actions speak louder than words.”

Elspeth Coates-Gibson, CCO, Appointedd – “Thoroughly enjoyed our time at Digital Client Engagement's event in Twickenham this week as one of the sponsors. Great to have so many conversations around increasing collaboration with marketing and sales teams to really drive conversion and ultimately, provide a great customer experience 🤝”


SAVE THE DATE

DCE Connect 2024: 8 - 9 October 2024, Sopwell House, St Albans

DCE Connect 2024 is already starting to take shape. Sponsorship opportunities are available now. If you want the chance to be introduced to your next client – get in touch with our team!

Get in touch here.

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